Newcastle Inn

Sunny room with many windows holds cchairs, a table and a red wood stove.

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Policies

An Award-Winning Newcastle B&B

Newcastle Inn is the ideal destination for your coastal Maine vacation. We want your time at our bed and breakfast in Newcastle to be unforgettable, so our rooms are designed with your comfort and needs in mind. Below you’ll find our policies to help outline what you can expect when you stay with us. If you have any questions, please call us at 207-563-5685.

Deposits
A deposit equal to one night, or 50% of your stay, whichever is greater, is required to secure your reservation. MasterCard, Visa, and American Express are accepted for deposits. The deposit will be charged to your credit card at the time the reservation is made. Maine State lodging tax will be added to each stay.

Cancellations
A small inn, like Newcastle Inn, is dearly affected by cancellations. Any changes to a reservation need to be done 14 days in advance of the first night of the reservation. If a reservation is canceled with 14 days’ notice, the deposit will be refunded, less a $35 handling charge.

If the reservation is canceled with less than 14 days’ notice, the guest will be charged for all nights specified in the reservation. Please note that a late arrival – after the first date specified – or an early departure prior to the end of a reservation is handled as a cancellation, and you will be charged for the nights specified in your reservation, unless changes are made to your reservation 14 days in advance of the first night of the reservation.

We understand that things happen that may affect your reservation and travel plans. For this reason, we strongly encourage guests to purchase travel insurance: https://www.insuremytrip.com

Storms/Bad Weather/Flights Cancelled
Although we wish we could, we can’t predict the weather, or what the airlines are going to do. No refunds are given for cancelled flights, harsh or rugged weather of any kind, including thunderstorms, hurricanes, snow, and Nor’easters. We strongly recommend that you purchase trip insurance: https://www.insuremytrip.com

Children & Room Occupancy
Children are welcome at Newcastle Inn. Please note that the occupancy for all guest rooms is two persons in a room, regardless of the age of the person, i.e. if you are a family of two adults and a child then you need to reserve two rooms. Children under the age of 14 need to share a room with an adult. Roll-away cots and air mattresses are not provided or permitted in guest rooms. Please do not arrive to check in with more than two (2) people for each room that you have reserved. If you do so, you will be required to reserve additional room(s). If you choose to not reserve additional rooms, and cancel your reservation, then you will be charged for all nights of your reservation. If the inn is full, and there are not any available rooms, and you choose to cancel your reservation, then you will be charged for all nights of your reservation.

Check-in / Check-out
Check-in time is between 3 p.m. and 7 p.m. Check-out is 11 a.m.  Please call if you will be arriving after 7 p.m. so late arrival/self check in arrangements can be made with you. We are not able to accommodate early arrivals or late check outs, due to the small window of time we have to clean rooms between guests.

Minimum Stay
If a minimum night stay is required, you will be notified when making your reservation. Generally there is a two-night minimum stay seven days a week from Memorial Day weekend up to Columbus Day weekend. There is a three-night minimum over Columbus Day weekend.

Smoking
By law, no smoking is permitted on the inn’s property. This includes cigars, cigarettes, e-cigarettes and marijuana. Inn property is defined as ALL outdoor public spaces including: parking lot, the yard, screened porch and outdoor decks and porches, both public and those part of a guest room.

If you choose to not follow this policy, and smoke in your guest room, your credit card will be charged a cleaning fee of $300, to cover deep cleaning costs. Additionally, if it is determined that the room can not be rented to another guest you will also be charged for all nights that the room is out of service.

Room Keys
If you lose your room key, and don’t return it when you check out, your credit card will be charged $20.00 for replacement costs.

Dog Visitors
If your dog does not meet the definition of a service animal, as defined by the Americans with Disabilities Act, then it is a pet and you need to reserve the dog friendly room. Please call the inn and speak with the innkeeper. All reservations that include travel with a dog need to be made directly with the innkeeper and not submitted online.

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